Clearlines Telephone Company

	Changing the time on your display
	Programming Overlays & Templates
	"Message for you" will not go away
	Changing Names on the Display
	System Feature List
	Feature Codes

	Using your Personal Voice Mail Box
	Remote Access to Personal Mailbox
	Auto Attendant HOLIDAY Greeting
	Auto Attendant Greetings - CALL PILOT
	Auto Attendant Greetings - Flash
	Resetting Mailbox Passwords
	Adding a Mailbox
	Deleting a Mailbox

Manuals

CallPilot Reference Guide

CallPilot Quick Reference Card

Initializing and opening your mailbox
Press Feature 981* or "Open Mailbox" button*
	Press 0000 (the default password)
	OK or #
	Enter your new password xxxxxx(from 4 to 8 digits long that does not start with 0)
	OK or #
	Accept new password xxxxxx
	OK or #
	At the tone: record your name in the Company Directory and your mailbox number. Do not record your greeting at this time.
	OK or # to end your recording
	Press OK or # to accept the recording.

To record your greeting
Press Feature 981* or "Open Mailbox" button*
	Password + OK or #
	Press Admin or 8
	Greet or 2
	Rec or 1 or Select or 2
	Prime or 1 or Alt or 2
	To record your greeting at the tone Yes or 1
	Record your greeting
	OK or # to end your recording
	Play or 1
	Retry or 2
	Press OK or # to accept the greeting

Accessing your personal mailbox while away from the office

When you are away from the office, you can access the Norstar Voice Mail system by using the dialpad of any telephone. To access your Personal Mailbox, press * * while the Auto Attendant or your personal greeting is playing. Enter your extension number, password, pound key (#), and follow the voice prompts.
Note: After listening to your messages, the messages you do not delete are automatically saved.

Listening to your mailbox messages
Press Feature 981* or "Open Mailbox" button*
	Password + OK or #
	Play or 2 (new message)
	Saved or 6 (saved messages)
	1 or < (1 time) Backup 9 sec.
	11 or << (2 times) Replay
	2 or Pause
	3 or > (1 time) Forward 9 sec.
	33 or >> (2 times) End of message
	4 Previous message
	5 or Copy (send a copy of the message)
	6 Next message
	7 Envelope (date and time of the message)
	77 Save a message
	8 or Erase (delete message currently played)
	9 or Reply (to a message)
	* Volume control (adjusts the volume)
	** Return to main menu

Leave a message
Press Feature 980* or "Leave Msg" button/font>*
	Enter the mailbox number or group list OK or #
	Or press Dir or # to use the Company Directory
	At the tone: record your message
	OK or # (to end your message)
	1 or Play
	2 or Retry
	Send or # to send to the message
	3 for Delivery options
	Certified or 1
	Urgent or 2
	Private or 3
	Time or 4 (Voice mail only not the flash)

Transfer (to transfer calls to a mailbox)
DO NOT PRESS HOLD
Feature 986 or press "Trans > VM" button
	Enter the mailbox number (using the dial pad only) NOTE: Press DIR or # to use the Company Directory

Call forward to Norstar Voice mail
Feature 984 or press "FWD > VM" button (to forward incoming calls directly to your mailbox)
To cancel, press Feature 984, CANCEL or F#4
For Flash press Feature 985 (note the flash dn)
	Press Feature 4 and enter the flash dn
	To cancel press Feature # 4 (or cancel)

Changing your password
Press Feature 981* or "Open Mailbox" button*
	Enter your password and press OK or #
	Press Admin or 8
	Press Pswd or 4
	Enter your new password
	OK or #
	Accept Yes or #

Changing your name in the Company Directory
Press Feature 981* or "Open Mailbox" button*
	Enter your password
	OK or #
	Press Admin or 8
	Press 1
	At the tone, record your name and mailbox number
	OK or #
	Accept OK or #

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