TelephoneVoice Mail
Changing the time on your display
Programming Overlays & Templates
"Message for you" will not go away
Changing Names on the Display
System Feature List
Feature Codes
Using your Personal Voice Mail Box
Remote Access to Personal Mailbox
Auto Attendant HOLIDAY Greeting
Auto Attendant Greetings - CALL PILOT
Auto Attendant Greetings - Flash
Resetting Mailbox Passwords
Adding a Mailbox
Deleting a Mailbox
Manuals
 
CallPilot Reference Guide
CallPilot Quick Reference Card
Initializing and opening your mailbox
Press Feature 981 or "Open Mailbox" button
Press 0000 (the default password)
OK or #
Enter your new password xxxxxx(from 4 to 8 digits long that does not start with 0)
OK or #
Accept new password xxxxxx
OK or #
At the tone: record your name in the Company Directory and your mailbox number.
Do not record your greeting at this time.
OK or # to end your recording
Press OK or # to accept the recording.
To record your greeting
Press Feature 981 or "Open Mailbox" button
Password + OK or #
Press Admin or 8
Greet or 2
Rec or 1 or Select or 2
Prime or 1 or Alt or 2
To record your greeting at the tone Yes or 1
Record your greeting
OK or # to end your recording
Play or 1
Retry or 2
Press OK or # to accept the greeting


Accessing your personal mailbox while away from the office
When you are away from the office, you can access the Norstar Voice Mail system by using the dialpad of any telephone. To access your Personal Mailbox, press * * while the Auto Attendant or your personal greeting is playing. Enter your extension number, password, pound key (#), and follow the voice prompts.
Note: After listening to your messages, the messages you do not delete are automatically saved.



Listening to your mailbox messages
Press Feature 981 or "Open Mailbox" button
Password + OK or #
Play or 2 (new message)
Saved or 6 (saved messages)
1 or < (1 time) Backup 9 sec.
11 or << (2 times) Replay
2 or Pause
3 or > (1 time) Forward 9 sec.
33 or >> (2 times) End of message
4 Previous message
5 or Copy (send a copy of the message)
6 Next message
7 Envelope (date and time of the message)
77 Save a message
8 or Erase (delete message currently played)
9 or Reply (to a message)
* Volume control (adjusts the volume)
** Return to main menu
Leave a message
Press Feature 980 or "Leave Msg" button/font>
Enter the mailbox number or group list OK or #
Or press Dir or # to use the Company Directory
At the tone: record your message
OK or # (to end your message)
1 or Play
2 or Retry
Send or # to send to the message
3 for Delivery options
Certified or 1
Urgent or 2
Private or 3
Time or 4 (Voice mail only not the flash)


Transfer (to transfer calls to a mailbox)
DO NOT PRESS HOLD
Feature 986 or press "Trans > VM" button
Enter the mailbox number (using the dial pad only)
NOTE: Press DIR or # to use the Company Directory
Call forward to Norstar Voice mail
Feature 984 or press "FWD > VM" button
(to forward incoming calls directly to your mailbox)
To cancel, press Feature 984, CANCEL or F#4
For Flash press Feature 985 (note the flash dn)
Press Feature 4 and enter the flash dn
To cancel press Feature # 4 (or cancel)


Changing your password
Press Feature 981 or "Open Mailbox" button
Enter your password and press OK or #
Press Admin or 8
Press Pswd or 4
Enter your new password
OK or #
Accept Yes or #
Changing your name in the Company Directory
Press Feature 981 or "Open Mailbox" button
Enter your password
OK or #
Press Admin or 8
Press 1
At the tone, record your name and mailbox number
OK or #
Accept OK or #



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