Nortel Support



Phone Feature Guide


Voicemail - User


Voicemail - Admin


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Interactive PRI Phone

Press this button to retrieve your voice mail. Blank, programmable button. If you want to transfer your caller directly into someone else‘s voice mail. Blank, programmable button. If you want to leave an inter-office message in someone‘s voice mail. Blank, programmable button. Forward your incoming calls directly to your voice mail. Plays the music that callers hear on hold. Feature Release Hold Direct Inward Dial. This is your new direct line telephone number. You have two buttons in order to receive more than one call at a time. Press this button and you can see how long you have been on the phone or the length of the last phone call. Direct Inward Dial. This is your new direct line telephone number. You have two buttons in order to receive more than one call at a time. If this button is flashing, there is currently a caller leaving a voice mail message in your mailbox. You can retrieve that call by pushing this button. There will be a slight delay, and then you can speak to the caller. Blank, programmable button. Press this button and you can make an announcement THROUGHOUT the entire office. You must now dial "9" to make an outside call. You can either lift the handset and dial "9". Or you can lift the handset and press "OUT" which will pre-dial the "9" for you. To Place a conference call:
1. Hit the intercom key, dial “9″ and your telephone number.
2. After the person answers, put them on hold.
3. Make your next call by pressing the second Intercom button, dail “9″ and your telephone number.
4. After that person answers, push the Conference button.
5. Push the first Intercom button that you used to place the first call and everyone is connected MAXIMUM is yourself and two others.
Blank, programmable button. Last number redial. Blank, programmable button. Press this button plus the extension number of the person you are calling, and you can immediately start speaking to that person without them having to pick up their telephone. This feature allows you to place your call on hold, and pick it up from any telephone in your system. When you press Call Park, the display shows a three-digit retrieval code. To retrieve a parked call, go to any telephone, press intercom and the retrieval code. Used for placing internal calls, outside calls, and conference calls. You can press this button and dial any number you wish your telephone to be forwarded to. It can be an extenstion number or an outside number. Mute Handsfree Headset

Open Mailbox Press this button to retrieve your voice mail

Trans > VM If you want to transfer your caller directly into someone else’s voice mail

Leave Message If you want to leave an inter-office message in someone’s voice mail

FWD > VM Forward your incoming calls directly to your voice mail

Music Plays the music that callers hear on hold

DID 1234 Direct Inward Dial. This is your new direct line telephone number. You have two buttons in order to receive more than one call at a time

OUT You must now dial 9 to make an outside call. You can either lift the handset and dial 9. Or you can lift the handset and press Out which will pre-dial the 9 for you.

Call Park This feature allows you to place your call on hold, and pick it up from any telephone in your system. When you press Call Park, the display shows a three-digit retrieval code. To retrieve a parked call, go to any telephone, press intercom and the retrieval code.

Call Forward You can press this button and dial any number you wish your telephone to be forwarded to. It can be an extension number or an outside number (i.e. 9-604 -277 -0022OK)

Interrupt If this button is flashing, there is currently a caller leaving a voice mail message in your mailbox. You can retrieve that call by pushing this button. There will be a slight delay, and then you can speak to the caller.

Call Timer Press this button and you can see how long you have been on the phone or the length of the last phone call

Page Press this button and you can make an announcement throughout the entire office.

Conference To place a conference call:

  1. Hit the intercom key, dial 9 and your telephone number.
  2. After the person answers, put them on hold.
  3. Make your next call by pressing the second Intercom button, dial 9 and your telephone number.
  4. After that person answers, push the Conference button.
  5. Push the first Intercom button that you used to place the first call and everyone is connected. Maximum is yourself and two others.

Last No. Last number redial

Voice Call Press this button and the extension number of the person you are calling, and you can immediately start speaking to that person without them having to pick up their telephone.

Intercom Used for placing internal calls, outside calls, and conference calls