Resetting mailbox passwords - " I'm locked out of my mailbox "

When a password is forgotten or not working, the SYSTEM MANAGER must reset the password before it can be reassigned by the subscriber.

Log in to the System Manager’s mailbox by pressing the "Voicemail" button (or pressing the “Open Mailbox” button)
Press #6* 999, the password, and # (please call us for your password)
The system will now say: "You have zero new messages"
Based on your system, Press 5 (NS700) or Press 4 (TVM50) for ”Other Features”
Press 1 for “Setup Mailbox”
Press 3 for “Reset Mailbox Password”
Enter the mailbox number
Press 1 to delete password
Hang up
Advise the mailbox owner that their new default password is now 0000. After opening their mailbox and entering 0000 and #, they must change their password (see below). If you do not, you will be vulnerable to toll fraud. Our customer toll fraud record is $26,000.00. And yes, they did have to pay to full amount.

After you have finished doing the above, the user MUST do the following:

Press the “Voicemail” button or the “Open Mailbox” button

Enter 0000 and then #
Depending on your system, Press 4 (NS700) or Press 3 (TVM50) for "Mailbox Management"
Press 2 for “Password”
It will play your current password
Press 1 to change password (DO NOT USE 1234, 8888, 1111 or anything else that is easy!!)
Enter your new password and then #
It will play your new password
Afterwards, press: 1 to change or 2 to accept
Hang up